Delivery & Returns

How do l know if I will receive my Express delivery in my area?

The shipping costs are indicated below:

*Free shipping above R4999 including VAT.
*The fees shown in this table are including VAT. Vitameal does not contribute towards the free shipping limit.

When do I receive my order?

• Regular shipping usually takes 4-6 business days after placing an order for delivery. This is once payment has been received in the Nu Skin account.
• Wire payments can take up to 3 working days to reflect in the Nu Skin Account, these days should not be included in the shipping timing.
• Outlying areas may take additional time outside of the 4-6 working days indicated. For a full list of areas please click here.
• Our third-party couriers do not ship orders on holidays or weekends. These days do not count as shipping days when referring to a shipment taking 4-6 business days for delivery.

How much is shipping? 

The shipping costs are indicated below: 

Free shipping above R5000 excluding VAT

* The fees shown in this table are including VAT. Vitameal does not contribute towards the free shipping limit.

I am missing a product from my order, what should I do?

If you are missing a product from your order:

• Please check the entire shipment box and its contents and compare the order received with your packing slip. If you are still missing a product, please contact your local Customer Service with the order number and list of any missing products.
• If the delivery box arrived damaged enough that a product could have fallen out, please email your local Customer Service with a photograph of the damaged box. You will also need to provide the order number and list of any items missing. Please keep the delivery box for the courier to pick up for damage claims.

I have received the wrong product(s) in my order, what do I do?

If you have received an incorrect product, we recommend that you contact your local Customer Service and let the representative know the details of your order and they will assist you further.

I haven’t received my order, how do I find it?

• The courier may decide that delivering to your neighbours is a safe alternative when you are not home to receive the parcel. Please check with your neighbours before contacting your local Customer Support or courier service.
• You can check the status of your order delivery by clicking on Order History and then following the Tracking link.
• If the Tracking information shows your order as delivered and you do not have it or that it is being returned to our warehouse, please contact your local Customer Support office for assistance on a replacement.

How do I track my order?

Click here to track your order. Simply enter your order number and your postal or zip code, and you’ll find all the information you need.

Or, if you have not received your tracking confirmation email from the courier, you can find the tracking information in your Order History when you are logged in. The tracking number shown in your order history is also a clickable link to the tracking history on the courier website.

What is the return policy?

If you are not completely satisfied with your order, you are welcome to return any unopened products within the establihed deadlines in our Return/Refund & Excahnge Policy and the Policies and Procedures from the date of purchase directly back to Nu Skin if purchased from the Company. Please contact your local Customer Service to obtain a Return Merchandise Authorisation (RMA) number and full return instructions on how to return the products according to our Return, Refund and exchange Policy and in our Policies and Procedures.

The return address is as follows:

Expeditors

Johannesburg, South Africa

Cnr Elgin and Great North road,

Pomona, Kempton Park 1619

How do I return products?

To return any unwanted items, you will need to obtain an RMA number from your local Customer Service. In order to send you the full return instructions and generate an (Return Merchandise Authorisation) RMA number, we need the original order number(s) and a list of all items being returned per order number. You can find this information in your Order History online.

How long does a refund take?

Once we receive notification about the returned goods arriving to our warehouse, we will process the refund which can take up to 14 business days from the date Nu Skin received the products or evidence was provided about the return; this is dependent on your bank’s processing times.